Regina Owan

Professionally attended to customer enquiries, providing accurate product and service information to enhance satisfaction and build rapport.

Efficiently processed diverse sales transactions using Point of Sale (POS) systems, accurately handling cash, card, and electronic payments.

Resolved customer complaints and escalated complex issues appropriately, maintaining accurate sales records and daily transaction reports.

Organized and merchandised products on display, ensuring sales area cleanliness and orderliness to optimize customer experience and drive sales.

Consistently met sales targets and promoted products/services, adhering to company policies and collaborating effectively within a team.

Addressed customer enquiries across various platforms (in-person, phone, email, online), providing accurate information on travel packages, visas, and pricing.

Assisted clients with flight bookings, hotel reservations, and tour arrangements, processing reservations, confirmations, cancellations, and amendments.

Managed customer complaints and resolved travel-related issues professionally, coordinating with airlines and hotels to ensure seamless service delivery.

Maintained detailed customer records and booking documentation in Excel, efficiently processing payments and issuing invoices/receipts.

Promoted travel packages and up-sold additional services, ensuring compliance with company policies and supporting marketing efforts.

Assisted customers in product location and decision-making, providing detailed product information and promotions to enhance sales.

Operated Point of Sale (POS) system for accurate processing of sales transactions, including cash, card, and electronic payments.

Managed inventory by stocking shelves, ensuring proper display, monitoring stock levels, and reporting shortages or expired items.

Maintained store cleanliness and organization, ensuring correct pricing and labeling of products for optimal presentation.

Handled customer enquiries, complaints, and returns professionally, promoting store offers and supporting sales targets.

Assisted in radio production, recording, and live broadcasts, contributing to the smooth execution of programming schedules.

Conducted research and prepared compelling content for various shows, enhancing program quality and audience relevance.

Operated audio equipment and maintained studio technology, ensuring high-quality sound for broadcasts and recordings.

Supported social media, promotions, and audience engagement strategies, contributing to increased reach and interaction.

Gained practical knowledge of broadcasting practices, regulations, and media ethics, foundational for media career development.